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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Andrea Shreffler

October 22, 2024

1  out of  5
rating by Andrea Shreffler
"We really liked them up until the last year. They kept raising our car insurance and then dropped us over a weather claim on our roof (it wasnt even the entire roof). Apparently 8 years of being a loyal customer and claim free means nothing to them."
We responded:
"Hello Andrea, I am sorry to hear about your experience. Unfortunately I am not the one that makes those underwriting decisions or the increases or decreases in the amounts of premium. We did appreciate your business at our local Justin Cook State Farm Office."
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Tammy Florea

September 17, 2024

5  out of  5
rating by Tammy Florea
"My daughter is in college at Galesburg and she need renters insurance I live 3 1/2 hours away and when I called there Faby was amazing she helped me get everything straightened out and was a tremendous help to me! She saved me having to drive clear over there. She is a wonderful asset to have in this office! She put mind to ease and I was glad to have her helping me!"
We responded:
"Thanks Tammy for your 5 star review! We appreciate it! I am happy that Faby was able to help you and go above and beyond! Thanks Justin Cook"
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Valerie Larkin

August 19, 2024

5  out of  5
rating by Valerie Larkin
"What an excellent experience! I had never worked with Angie M before, but she put me at ease immediately while reviewing policies. Friendly, professional, and efficient, Angie answered all my questions, and guided me to some savings. Highly recommend!"
We responded:
"Thanks so much for your 5 star review! I am happy to hear that you are satisfied with the service that Angie provided! We appreciate your business very much! Thanks Justin Cook "
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BrodmasterB

July 30, 2024

5  out of  5
rating by BrodmasterB
"Caleb was incredibly helpful in assisting me with my life insurance policy today. The staff as a whole is always outstanding but Caleb really helped alot today. Thank you!"
We responded:
"Thanks for the 5 star review and the comments regarding Caleb! He is great and we are blessed to have him on our team! "
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Corrinna Hayes

May 23, 2024

5  out of  5
rating by Corrinna Hayes
"We have full coverage for our car, thank you for having the lowest price. I wanted to add end of life insurance and I got the information the next day. I highly recommend Justin Cook's office."
We responded:
"Thanks so much for your 5 star review! We appreciate your business! Justin Cook "
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Roy Poneage

March 18, 2024

5  out of  5
rating by Roy Poneage
"Service was timely. Needed my car towed to be inspected and had to call during the weekend. Got back to me first thing in the morning about how it could be covered and when it could get done, got everything figured out before noon"
We responded:
"Hello Roy, thanks for your 5 star review and your feedback on our team! Justin Cook"
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RSB

January 20, 2024

5  out of  5
rating by RSB
"Good."
We responded:
"Thanks for your 5 star review! Very much appreciated! Justin"
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Mark

January 17, 2024

1  out of  5
rating by Mark
"The worst insurance agency that I have dealt with in the last fifty years of auto and home insurance.The Galesburg office never answers their phone and they never return calls from left messages. I would give less than one star if I was able.Please do not ask me to call you to resolve this complaint. YOU DON'T ANSWER YOUR PHONE CALLS!"
We responded:
"Mark, thanks for your feedback. I would appreciated a call or a ask to speak to myself. My cell phone is 309-738-6010 if you would like to speak to me. I am sorry for your experience, it is not my standard or my expectation as the owner of the business. Justin Cook "
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Ramona meischner

November 30, 2023

5  out of  5
rating by Ramona meischner
"The nicest team that she'd ever want to know and boy are they quick to help you they're so kind and so thorough I would never change and go anywhere else I will stay with this team even though I live in Morton Illinois and they're in Galesburg. And they treat you just like family thank you State Farm Justin Cook's office in Galesburg Illinois"
We responded:
"Thanks so much for your 5 sta review! Justin Cook"
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Marcia Harris

November 9, 2023

5  out of  5
rating by Marcia Harris
"I have been with this agency for about 4 years now and am totally satisfied! Any question I have had has always been answered promptly and any claim I have had has been settled promptly. I would highly recommend Justin for your insurance needs!"
We responded:
"Thanks Marcia for your 5 star review! We appreciate your business and your recommendation! Justin Cook"
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Lily Sandoval

November 8, 2023

5  out of  5
rating by Lily Sandoval
"They were very helpful with everything. I walked in not knowing what type of insurance would be best for me and they were able to explain pros and cons of each type and help me get a better understanding of which one was best for me. They also make payments easy to set up and individually personalized to each customer."
We responded:
"Thanks Lily for your review and recommendation! Justin Cook"
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Jonathan Stetson

October 3, 2023

5  out of  5
rating by Jonathan Stetson
"Angie is just absolutely amazing. Very empathetic and easy to talk to, she will make sure you get the right set up and communication is on point the entire time. Highly recommended!"
We responded:
"Thanks Jonathan for your feedback and letting me know that Angie did a great job. Angie cares a ton about our clients. We appreciate the recommendation to our office and Justin Cook State Farm Insurance! It is the best compliment we can get! Thanks again, Justin"
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Kara Johnston

August 23, 2023

5  out of  5
rating by Kara Johnston
"Caleb was great to work with as I was searching for new Auto insurance. He is very cordial, knowledgeable, and courteous. Response time for questions is excellent. I would recommend this agency to friends and family."
We responded:
"Thanks Kara for your review! It is very much appreciated and we thank you for your recommendation to Justin Cook State Farm! "
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Diane Crock

July 31, 2023

5  out of  5
rating by Diane Crock
"Angie made the whole process seamless & easy"
We responded:
"Thanks Diane for your 5 star review and your feedback! Angie is great! Justin "
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Jesse III

July 27, 2023

5  out of  5
rating by Jesse III
"Sylvia is the absolute best! By far the best customer service I’ve ever experienced!"
We responded:
"Thanks Jesse for your 5 star review! Great to hear that Sylvia provided the best customer service! Justin Cook"
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joseph ott

July 25, 2023

5  out of  5
rating by joseph ott
"Sylvia is ready to help with any of my concerns she really goes above and beyond she’s an asset at Justin cook State Farm"
We responded:
"Thanks for your 5 star review! Happy to hear that Sylvia took great care of you! Justin Cook"
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Hot Dogs

July 20, 2023

5  out of  5
rating by Hot Dogs
"Set up a policy online and was contacted shortly after by Shayla. She did a great job answering any questions I had and was very polite."
We responded:
"Thanks for your 5 star review and feedback! I am happy to hear that Shayla did a great job for you! Justin Cook"
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Joel Salazar

June 29, 2023

5  out of  5
rating by Joel Salazar
"I had an amazing experience get insurance with Fabiola. She make getting insured quick and easy. Definitely recommend her for any questions or concerns about getting insured."
We responded:
"Thanks Joel for your 5 star review! Justin"
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Jesse Perez

June 20, 2023

5  out of  5
rating by Jesse Perez
"The Team at Justin Cook State Farm Galesburg Office made it very easy to understand what type of Life Insurance Policy I needed to protect my family. 10 out of 10 Recommend. Thanks Caleb, Angie & Faby!"
We responded:
"Thanks Jesse for your 5 star review! It is much appreciated! Justin"
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Rodney Dawson

May 20, 2023

5  out of  5
rating by Rodney Dawson
"Left progressive state farm saved my daughter and I 200$. A month and got Renters Insurance."
We responded:
"Thanks Mikie. I appreciate your feedback! Justin"
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Hayley Earl

May 19, 2023

5  out of  5
rating by Hayley Earl
"Sylvia is an angel! She has been so helpful in assisting me, despite all the twists and turns that have come up in my situation. She is very responsive and makes her clients feel like they are her top priority. As a first timer in communicating with insurance on my own, she has been very supportive and has a reassuring presence about her that you can trust. You are in good hands when working with Sylvia. :)"
We responded:
"Hayley, thanks so much for your feedback on Sylvia and our team! You recommendation and 5 star review is greatly appreciated! Justin Cook"
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Karen Cabrera

May 12, 2023

5  out of  5
rating by Karen Cabrera
"Angie is so prompt and professional."
We responded:
"Thanks Karen, we appreciate your trust and your feedback regarding Angie. Thanks for your 5 star review! Justin Cook"
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Tyler Gregory

April 22, 2023

5  out of  5
rating by Tyler Gregory
"We really appreciated meeting with him! He’s very friendly and knowledgeable."
We responded:
"Thanks Tyler, we really appreciate your feedback! Justin "
Profile photo of Rhonda - “Blu & Liam” Wade

Rhonda - “Blu & Liam” Wade

April 21, 2023

5  out of  5
rating by Rhonda - “Blu & Liam” Wade
"Caleb was extremely helpful today, pointed out several things that worked out for us, and made sure that everything worked for our situation."
We responded:
"Thanks Rhonda for your feedback on Caleb! I am happy to hear he was able to take care of you! We appreciate your business! Justin Cook"
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Brandon West

March 22, 2023

5  out of  5
rating by Brandon West
"I had a great experience with State Farm for my policies. Thomas and Caleb were both amazing and answered all of my questions i had. I've usually always dreaded dealing with insurance companies but Caleb and Thomas both made the process quick, easy, and most of all painless. Thank you State Farm and Most of all thanks to Caleb and Thomas for helping me make sure my family's taken care of for the future!!!"
We responded:
"Thanks, much appreciated! "